Customer Support & Exchange Policy

Shipping

We ship to most countries outside of the United Stated of America. International Shipping from Hong Kong will take about 14 days. Deliveries within Hong Kong will take about 5 business days. 

We offer free shipping within Hong Kong for orders above HK$400.00.

 

Customer Support

Please either email us at info@tasteandliving.com or use our Contact Us page to send us a message, or WhatsApp us at 5582 5113. We will respond between 24 to 48 hours.  

Exchange Policy

We are happy to offer returns or exchanges of your purchases within 7 days from the Date of Receipt (based on customer signatures once received), unless they are indicated as non-refundable items such as gift cards, products purchased during clearance sales with major discount ... etc.

To be eligible for returns or exchanges, your item must be unused and in the same condition that you received it. 

If your item arrives damaged, please contact us and send us a photo within the same day upon receipt, and we will be happy to process a return or replace the item. 

    Exchange or Refund Application
    To return your item, please either email us at info@tasteandliving.com or use our Contact Us page to send us a message, or WhatsApp us at 5582 5113. We will be in touch with you within 24 to 48 hours. Do not arrange a return without receiving confirmation from Taste and Living.

    Returns Shipping
    To return your product, you can bring your product in person or mail your product to our office. Our office address: Unit 707, Tower 1, Cheung Sha Wan Plaza, 833 Cheung Sha Wan Road, Kowloon, HK.

    You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your Exchange or Refund application, then arrange Exchange or Refund accordingly.

    Refunds (if applicable)
    If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

    Late or missing refunds (if applicable)
    If you haven’t received a refund yet, first check your bank account again.

    Then contact your credit card company, it may take some time before your refund is officially posted.

    Next contact your bank. There is often some processing time before a refund is posted.

    If you’ve done all of this and you still have not received your refund yet, please contact us.